How can I contact Morning Glows?
You can email us at info@morninglows.com where our customer support team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our warehouse in Hong Kong.
Can I change or cancel my order?
We aim to process orders as quickly as possible. If you need to change or cancel your order, please contact us within 12 hours of placing it. Requests made after this time may not be possible as the order may already be processing. You may still return the item for a full refund after receiving it.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) as well as PayPal.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays or high-demand periods. Orders are processed Monday through Friday and typically processed within 1–3 business days.
How long will it take to receive my order?
Due to high demand, orders may take approximately 2–4 weeks to arrive depending on your location.
What if I don't receive my order?
If your order has not arrived within 30 days after shipping, please contact us and you will be eligible for a full refund.
Will I be charged customs or taxes?
Prices displayed on our website are in US Dollars and do not include import taxes or duties. Depending on your country, you may be responsible for customs fees once your order arrives. These charges are determined by your local customs authority and are the responsibility of the customer.
How do I return an item?
To return an item, please contact us at info@morninglows.com and our team will guide you through the return process.
What if the item I received is defective, incorrect, or damaged?
Please contact us as soon as possible if you receive an item that is damaged, incorrect, or missing. Include your order number and photos of the item, and we will work to resolve the issue quickly.
When will I receive my refund?
Refunds will be issued to the original form of payment. If you paid by credit or debit card, refunds are usually processed within 7–10 business days after the returned item is received or the refund is approved. Your bank or card provider may take additional time to post the refund to your account.